FAQ About Graphic Design, Web Design & Printing / Kootenays Best Local Printer Of Brochures / Business Cards / Flyers / Postcards / Cheques / Carbonless NCR Forms / Labels / Envelopes / Booklets / Catalogs / Banners / Rackcards2016-10-23T18:03:07-07:00

Rossland Graphic Design, Logo Design,
Web Design & Printing Services.

Our job is to create solutions that make your business stand out. Our goal is to help businesses achieve their goals.

Common printing folds2017-04-29T23:17:28-07:00

We have free layout templates available for all the different folds below. Contact us and explain what you need. i.e., Size and type of fold.

Half Fold:

Is folded in half.

Half Fold Print Folding Option - Design Creative Media - Vancouver Printer
Tri Fold:

A fold where a three-panel piece has both side sections folded inward, one on top of the other. Panel 3 is (1/16″) smaller than the other panels. Also known as a C-fold or letter-fold.

Tri-Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Z Fold:

A paper fold represented by back and forth folds into three panels.

Z-Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Gate Fold:

When both sides of an oversize page fold into the gutter in overlapping layers.

Gate Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Double Gate Fold:

Single gate fold, with an additional fold on the center.

Double Gate Fold Printing Fold Option - Design Creative Media - Vancouver Printer
4-Panel Roll Fold:

A type of fold where the piece is folded inward at one end and then folded inward again one or more times. It is as if you are rolling the piece up.

Roll Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Accordion Fold:

Standard Accordion folds are offered as 4-panels.

Accordion Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Double Parallel Fold :

A type of fold where the piece is folded in half and then folded in half again. The folds are parallel to each other.

Double Parallel Fold Printing Fold Option - Design Creative Media - Vancouver Printer
French Fold (quarter fold):

A sheet which has been printed on one side only and then folded twice at right angles to form a four page uncut section.

French Fold Printing Fold Option - Design Creative Media - Vancouver Printer
Half-Tri Fold:

A sheet is folded in half and then tri-folded.

Half Fold Tri-fold Print Folding Option - Design Creative Media - Vancouver Printer
How to setup a multicoloured foil project?2016-10-16T18:22:14-07:00

With multicoloured foil, you can turn a wide range of CMYK colours, into multicoloured foils. Our multicoloured foil uses a special processed foil system that is applied under the four colour printing process to create an array of foil colours. It’s simple, affordable, and makes your prints stand out from the crowd.

For a multicoloured foil job, you must include a multicoloured foil/mask file along with your CMYK file. The mask file indicates where the foil will be placed. The file process is the same as spot UV—100% black where foil is placed, 0% where the foil is not placed.

CMYK Business Card - Design Creative Media - Vancouver Printer

Normal CMYK file

Spot UV Gloss Mask - Design Creative Media - Vancouver Printer

Multicoloured Foil Mask File

Use 100% black to indicate where you would like the Multicoloured Foil.
White will indicate no Foil.

Here are some more things to keep in mind when creating your multicoloured foil artwork:

  • Make sure the mask and CMYK print file are aligned and match up properly.
  • Multicoloured foil works best on lighter colours. The darker the CMYK colour, the less the multicoloured foil look.
  • Do not use very thin or small text and artwork with multicoloured foil. Use san serif fonts above 12 point for best results.

If you would like only silver foil to print in select areas, make sure to have at least 15% black in the selected area on the CMYK file. White in the CMYK file that is 100% black in the multicoloured foil mask will still appear as plain silver. However, for a higher quality plain silver foil, we recommend to have at least 15% black in your selected area on the CMYK file.

When creating knockouts in the multicoloured foil mask or in the CMYK print file, beware there might be a “Halo” of white around the knockout area. To prevent this, grow/stroke the multicoloured foil area in the mask by 1–2 pixels. This will allow the multicoloured foil to bleed into the CMYK area, reducing the white “Halo” effect. You can also fill in the knockout with a color to reduce the effect further.

How to setup a foil project?2016-12-09T21:57:47-08:00

We offer 3 types of foil, silver, copper and gold. Each order can only have one type of foil. You can’t order a foil job with gold foil on the front and silver foil on the back.

Foil mask files are set up just like our spot UV mask files. The file can only be black and white. All black areas must be 100% black with no other colours added. Black in the areas you want the foil and white in the areas you do not want the foil. If you order a foil job with spot UV, you must provide separate mask files for the foil (foil mask) and UV (spot UV mask), in that case up to 6 files will need to be provided.

However, please keep in mind that the foil and UV can’t overlap. Also please avoid using small / fine text or fonts for foil objects. For best results, please make sure that foil coverage is less than 50% of the artwork area

Also, be aware that there may be up to 1/16″ shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.

Professionally Designed Business Card With QR Code Back - Design Creative Media - Vancouver Graphic Designer

Normal CMYK file

Professionally Designed Business Card With Spot UV Gloss Mask Back - Design Creative Media - Vancouver Graphic Designer

Foil file

Use 100% black to indicate where you would like the foil.
White will indicate no foil.

How to setup a spot UV project?2016-10-16T18:22:14-07:00

When creating a spot UV job, You must include a spot UV pdf along with the regular full colour pdf. The spot UV pdf is used to show where the UV will be placed. The CMYK pdf and the spot UV must be separate files.

Professionally Designed Business Card - Design Creative Media - Vancouver Graphic Designer

Normal CMYK file

Professionally Designed Business Card With Spot UV Gloss Mask - Design Creative Media - Vancouver Graphic Designer

Spot UV file

Use 100% black to indicate where you would like the UV gloss.
White will indicate no UV.

What does UV or UV coating mean?2016-10-16T18:22:19-07:00

UV coating is a liquid coating applied to the printed piece, which is then bonded and cured with ultraviolet light. This coating is used to provide a protective coating and high gloss to the printed image. Please note that you CAN NOT write or imprint on UV coated jobs.

What does spot UV mean?2015-04-04T16:27:38-07:00

In a spot UV job the job gets a UV coating in only specific areas as opposed to an all over coating. Spot UV can be referred to as spot varnish.

What does lamination mean?2015-04-04T16:28:28-07:00

The process of applying a film, often plastic or polymer, to either one or both sides of a printed sheet. Lamination adds a gloss or silk finish to a printed product and provides durability, water resistance and tear resistance.

Gloss Lamination

A high gloss film applied to one or both sides of a print product. Gloss lamination is optically clear, durable and is scuff, tear and water resistant.

Silk Lamination

A dull matte film applied to one or both sides of a print product. Silk lamination give cards a luxurious smooth feel and may dull color and contrast slightly. Durable Silk lamination is tear and water resistant.

What does foil or foiling mean?2015-04-04T16:29:31-07:00

The application of metallic gold or silver foil on paper using a heated die. The foil is adhered to the surface leaving the design of the die on the paper. Our foil stamp printing adds a custom touch to your printed product by applying a thin film of metal to paper that creates a high grade, eye-catching result.

What does finishing mean?2015-04-04T16:30:17-07:00

Finishing refers to operations to a document after it has been printed. The finishing operations could include bindery work such as, folding, trimming, binding, die cutting, inserting or any post press process that must be completed.

What does CMYK mean?2015-03-23T13:07:23-07:00

The primary colours used in 4-colour printing. CMYK are used to reproduce full colour on the printed sheet. CMYK is also called PROCESS COLOUR

C: Cyan (Blue)
M: Magenta (Red)
Y: Yellow
K: Key (Black)

What does C1S and C2S mean?2015-03-23T13:04:12-07:00

Paper coated one side.


Paper coated on two sides.

Not to be confused with UV and aqueous coatings or laminates, the terms C1S and C2S refer to paper coated at the manufacturing stage, prior to printing. Coated paper has a smoother printing surface and lower ink absorption than uncoated paper. This means the coated paper has brighter more vibrant colours than uncoated.

What is aqueous coating (AQ)?2015-04-04T16:35:40-07:00

The purpose of aqueous coating or AQ is to enhance and protect the printed piece from dirt, smudges, fingerprints, scratching, etc. AQ coating also provides scuff resistance. It can improve the visual appeal of the piece by providing a glossier and smoother finish. We offer dull aqueous coating, satin aqueous coating and just aqueous coating.

What are luster cards, and how thick are they?2015-04-04T16:42:38-07:00

Luster cards are printed on 16pt card stock and have a 3mil gloss lamination making them 22pts thick. They are long lasting, durable and water resistant

What is 14pt natural paper?2015-04-04T16:43:22-07:00

Our 14pt natural cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content.

What is 14pt metallic pearl paper?2015-04-04T16:44:20-07:00

Our 14pt metallic pearl card is a unique stock that shimmers in light when viewed from different angles. The stock itself is embedded with Pearl fibers that give the paper an overall smooth, metallic look. Printing on this stock will give your CMYK colours a subtle shimmer, however heavy ink densities or coverage may diminish the effect.

How do I get a grayscale image in a CMYK document?2016-10-16T18:22:19-07:00

Grayscale images that contain CMYK colour will have a colour shift when printed. That shift may be green or yellow.
Always check the CMYK values of your grayscale in the final CMYK document. If there are values other than black in your grayscale image, there is a chance that the colour will vary.
To eliminate all values other than black, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome” and adjust accordingly.

What is overprint, and how can it ruin my print project?2015-03-22T16:08:26-07:00

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

How should I set-up my bleed and crop/trim marks?2017-04-29T23:15:20-07:00
What is printing bleed?

Bleed is any image, object or colour that extends past the crop-line, cut-line or trim-line.

Why does my document need bleed?

Because a white line ( the paper ) is very likely to show on one or all four sides when your document is cut to the finished size. This uneven line will vary in thickness and on what side it appears through the entire job. There are several reasons why this occurs, primarily it’s due to the paper moving as the knife cuts through a stack of your printed documents and operator alignment errors. But the white line is eliminated when bleed is present.

Why do I need crop and trim marks and what are they?

They indicate to the printer the finished size of your document and where your document needs to be cut. These two lines that are generally .25pts in thickness and .25″ in length. They are present in all four corners of your document and in registration colour. Most software applications will automatically add these if you select to add them.

  • The bleed for Standard Products is 0.125″.
  • The bleed for Booklets, large format banners and any item that requires die-cutting is 0.25″.
CMYK Business Card with Bleed, Trim and Safety Guidelines - Design Creative Media - Vancouver Printer

The red line indicates bleed. Any image outside the trim is bleed. This will be trimmed off.

The blue line indicates the crop-line, cut-line or trim. This is the final size of your finished project and where it will be cut.

The green line indicates your safety. All important text and images must be inside the safety line. This is normally a minimum of .125 inches inside the cut-line.

The red, blue and green lines are for example purposes, and should not be present on any job you send to a printer.

What colour mode should my files be?2015-04-04T16:46:54-07:00

If you send us an RGB file, there is a high chance that a colour shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK colour mode.

How to avoid your blues looking purple when printed2016-10-18T15:29:13-07:00

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.
Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

How to avoid transparency issues?2016-10-16T18:22:19-07:00

Any transparency issue can be resolved before saving your file.
To prevent transparency issues, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot colour. Always convert your spot colours to CMYK and flatten before creating your print ready pdf.

What is rich black and how do I get it?2015-04-04T16:51:04-07:00

Rich black is an ink mixture of 100% black, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% black, the resulting black may not be as dark as you might like.

We recommend using
C 60 M 40 Y 40 K 100

This will give you a deep, dark, rich black. Only use rich black for large areas of black. Not recommended for text smaller than 20pts or thin lines.

Why is there cracking on my folding/scoring project?2015-03-22T15:46:43-07:00

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off. Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

Our printing file check list2016-12-02T15:36:06-08:00

We recommend you send to us PDF files for all printing projects.

PDF check list:
  • Print ready pdf
  • Trim marks are visible and also Bleeds, if needed, are visible
  • All fonts are embedded or subset
  • Only high resolution images or 300 DPI images were used in the design
  • Single page PDF’s – Not reader spreads
  • Separate PDF’s combined into one PDF file (Only necessary for books or multiple page documents)
  • Only one copy of the design – Not multiple copies duplicated or imposed on the sheet
  • A Jpeg image of how the final design looks on your computer is attached to the project
  • CMYK colour space is highly recommended

We recommend you send us PDF files for all printing projects. PDF’s or portable document format files are the printing industry standard format. If created correctly they are more stable, smaller in size and less likely to change than any other file format.
For Adobe software we recommend you download and use our PDF joboptions when creating a PDF file or select Press Quality for your pdf settings. Note: if using the Press Quality settings, select use trim marks and document bleed.
To install our Design Creative Media job options, download, unzip and double click on the Design Creative Media.joboptions file to install it. Once installed, it will be available in the drop down menu the next time you create a pdf.

Working or digital file check list:
  • Trim marks and bleeds if needed, are included on the digital files
  • All fonts used are attached with the digital files
  • Only high resolution images or 300 DPI images were used and are attached or embedded into the design
  • A Jpeg image of how the final design looks on your computer is attached to the project
  • Only necessary files included and all files clearly named or labeled
  • A text file with information about the digital files is included (Only necessary for projects containing multiple working files)
  • Only one copy of the design – Not multiple copies duplicated or imposed on the sheet
  • CMYK colour space is highly recommended
What is a trade printer?2015-03-01T19:21:10-08:00

Trade printers are wholesale printers who only sell printing to commercial printing companies and print brokers. Most trade printers specialize in a particular form of printing and as specialists they fine tune their specific printing process to a work of art. They use the latest printing technology, have no sales staff and purchase their paper in bulk. Purchasing their paper in bulk reduces their printing costs dramatically. Overall this means their quality is very high and their prices very low.

Why choose us as your printing service provider.2015-03-01T19:22:29-08:00

Design Creative Media is a web based printing company so our overhead is low and is reflected in our prices. All of our printing is printed with the very best trade printers using the latest printing technology designed for your particular printing requirements. When you specialize in a type of printing process and use the right printing equipment the end result is high quality printing that’s inexpensive. We are kind of like mortgage brokers. They find for you the lowest mortgage rates with the very best services. We offer a similar service but just for printing.

What is the project management portal?2016-10-16T18:22:19-07:00

Our custom project management portal allows our clients to view all past and present projects, estimates and invoices. You can upload files, collaborate on current projects with multiple contacts, pay invoices, approve proofs and see the progress of active projects. You are notified via email when your contacts or the designer adds a comment or uploads a new file for your project. Its very easy to use and keeps you in the loop and updated on your active projects.

How do I log into my project account?2016-10-16T18:22:19-07:00

There are two ways to access your project account. A link was provided within the email we sent you when we first set up your account. You can also access your project account through our website by clicking on the grey & white plus symbol in the top right corner of your screen. This reveals the link to the login page for clients.

What type of payment options do you provide?2015-08-25T23:32:52-07:00

We accept payments through PayPal and Square, Visa, MasterCard, Amex, bank deposits, Interac E-Transfers and Cheques. In the future we plan on having more online payment options as well as purchase order payments.

Do you deliver printing to post office boxes?2015-04-04T16:53:45-07:00

No. Our courier providers only deliver to street addresses.

What your local printing company doesn’t want you to know.2016-02-14T12:11:31-08:00

Your local brick & mortar printing company will try to print your job on their printing presses if they can. But the problem is, they will do this even if their printing equipment isn’t designed for your type of job. It will still work, kind of, but the end result is less than spectacular and more expensive than it should be. If your local printer can’t print your job, they will outsource it to a trade printer. Most won’t tell you that they are doing this. They will also mark-up the cost significantly to match their existing over-inflated prices. This is because they have high operating costs, outdated & inadequate printing equipment. And because of this, in most cases, their printing is expensive & the quality is poor. This is one of many reasons why Design Creative Media, who exclusively uses trade printers, is your best choice for your printing needs. We are web based and have low operating costs, so we can pass on the savings to you.

The difference between an design estimate and a printing estimate.2015-08-24T11:52:24-07:00

A design estimate is our best educated guess at the final price to complete the project. It is based on the information we have and our experience working on similar projects. Please keep in mind the larger the design project and or the complexity of the project, make it increasing more difficult to estimate. A design estimate can either go up or down in price. We always try to notify the customer if we find the estimated price and the estimated time to complete the project to be greater than three hours of design work. We use estimates for all graphic design, web design and logo design projects. A printing estimate is to be considered the final price to complete the printing and won’t increase in price. Design Creative Media does reserve the right to correct the printing estimate price if we find that we made an error when estimating.

What file formats do you provide when a logo project is completed?2016-10-16T18:22:19-07:00

We provide the following file formats in CMYK, RGB and greyscale:

  • Adobe Illustrator (.ai) file
  • editable PDF file
  • PNG file
  • JPG File

CMYK is used for designs that will be printed and RGB is used for designs that will be featured on a screen.

What program do you create logo’s in?2015-01-09T21:23:32-08:00

We create all our logo’s in Adobe Illustrator, which is a vector program. This allows your logo to be scaled up or down in size without losing quality.

How best to prepare for a new logo or brand identity.2016-10-22T18:39:45-07:00

Having new logo or brand identity created isn’t always a daunting experience. It can be very complex, if your business is large like Nike or Apple. But for small to medium sized businesses its as complex as you want to make it. Mainly its about knowing your business, who your customers are, who your competitors are and how you want your business to be perceived. Knowing the answers to the following questions will help us create a logo and or brand identity that you can be proud of. It will also help contribute to your business success.

  • What type of product or service do you offer?
  • Who are your target customers?
  • Who are your closest competitors?
  • What sets you apart from your competitors?
  • What do you want your logo to communicate?
  • Do you have a style or colour preference?
  • Are there any specific colors you’d like to avoid?
  • What is your budget?

Do you have a style or colour preference? This is a key question and step where you can save time and reduce the overall design costs. This is particularly important if you already have a specific idea for the logo and or brand identity you want. The idea here is to give the designer images of logo’s you like, you could also include images you don’t like. You then need to explain what you do and don’t like about them. The easiest way to achieve this is to go online and use a search engine like google and try an image search for  i.e.  colourful logo’s or black and white logos etc. When you find the logo styles you like, save an image of them and give them to your designer. This is a simple but significant way of achieving your logo vision and you will be happier with the end result.

How long does a design project take?2016-10-16T18:22:19-07:00

This varies, all jobs are unique and the timeline depends on many things. Mostly its the scale of the job and how fast the client returns the requested information. Once the client completes the necessary online discovery form and we have a clear picture of the project requirements a timeline can be determined. (e.g., The average timeline for a custom business card is within 3 days).

What is your rate?2015-01-09T22:15:27-08:00

Our design rate is $60 per hour Canadian.

I live in Sydney Australia, can we still work together?2016-10-16T18:22:21-07:00

Yes! We have the ability to work with people from around the world. Our online project management software streamlines this process. You can view and add comments to proofs, upload files, see estimates, job progress reports, make online payments and more.